Avaya IP Office

Welcome to Telephone Man of America’s Avaya IP Office web page!

America’s best small business phone system!  Avaya phone systems were formerly made by Lucent Technologies and prior to that AT&T.

For anything call the Telephone Man of America at 863-614-1900 or e-mail at telephoneman@telephonemanofamerica.com


I will always do my best to match or beat any competitors bid! 

I would recommend the Avaya IP Office 500V2 phone system.

 When considering a phone system Key to me is Availability of parts and Availability of support AND AVAYA IP OFFICE HAS BOTH!.

AVAYA phone systems were formerly made by Lucent Technologies and prior to that AT&T.

The Avaya IP Office is a newer system that is still in production and requires a PC and Administrative tools to do the programming and requires programming for functionality. Everything you need to install the system will be sent after a purchase is made.  The Avaya IP Office is very feature rich and is expandable up to 384 phones and can also connect up to 1,000 users over 32 locations.   The Avaya IP Office is a hybrid system of old and new technologies.  It can support traditional analog phone lines, PRI/T1 phone lines or VoIP/SIP Trunk phone lines.  It can also support analog or supported/compatible digital and network on or offsite VoIP/Internet phones.   Because the IP Office can support offsite phones it provides an option for end-users/employees to take advantage of teleworking or telecommuting or the option to work from home if needs be.

The IP Office will need wiring from the phone company (your Phone Lines) to the phone system and each Avaya compatible phone needs a dedicated wire run from the phone system to the desired location of each phone.

The IP Office has replaced the Avaya Partner ACS Phone System.

Messaging on the IP Office 500V2 comes in a few packages – Essential/Embedded Voice Mail and Preferred Edition/Voice Mail Pro.  Essential/Embedded Voice Mail is more than adequate for most small businesses and does not need a PC to act as a server. It supports up to 6 ports/simultaneous users (2 initially included) and up to 25 hours of storage capacity (15 initially included).  It supports up to an amazing 40 independent configurable Auto Attendants that can support up to 40 separate companies and up to 12 menu items per Auto Attendant with features such as dial by name/number, fax routing etc.

The Preferred Edition/VoiceMail Pro is the most advanced messaging option and does require a dedicated PC for a server and can handle up to 40 ports/simultaneous users and has many advanced features.  To fully use the IP Office and it’s features the Preferred Edition/VoiceMail Pro is needed.  To see more features please review chapter 13 of the IP Office 7.0 Product Description.

For some of the IP Office 500V2 system features see chapter 6 of the IP Office 7.0 Product Description starting on page 200. Some features are as follows:

Caller ID    Hold    Toggle    Hold Call Waiting    Music On Hold    Park    Automatic Call Back    Direct Inward Dialing    Transfer    Distinctive and Personalized Ringing    Voice Mail Indication Light    Visual Voice    Absence Text    Call Tagging    Reclaim Call    Hunt Groups and Enable/Disable options    Hunt Groups: Sequential, Collective, Rotary, Longest Waiting, Multi-Site, Community, Night Service, Time Profiles, Queuing, Announcements Contact Center Features: Login, Monitor Calls, Acquire Call, Queue Threshold Alert,      Call Waiting    Do Not Disturb    Dial Plan    Paging    Intrude    Inclusion    Hot Desking    Remote Hot Desking    Relay on/off/pulse    Pickup    Call Recording    Telecommuter Mode    Twinning and Mobility    Telephony on a PC    Appearance buttons    Line Appearance    Alerting/Ring Tone for Covered Calls    Bridged Appearance Buttons     Call Coverage External Call lamp Indication Account Codes Authorization Codes Dial Emergency Call Barring Alternate Route Selection (ARS) Maximum Call Length Transferable Dial Out Privilege Idle Line Preference Call Forwarding on Busy Call Forwarding on Do No Not Disturb (DND) Call Forwarding on Voice Mail (VM) Call Forwarding on No Answer Call Forwarding Unconditional Call Forwarding Hunt Group Call Follow Me Coverage to Operator Call History Centralized Personal Directory Centralized System Directory Self-Administration On Hook Dialing Inbound Call Handling Incoming Call Routing Queues Call Monitoring Conference Calls of up to 128 channels (64 member maximum) Small Community Networking up to 1,000 users across 32 locations Dial on Pickup Off Hook Operation E911/Emergency Call System Short Codes

The Avaya IP Office 500V2 phone system is the newest hardware platform version of the Avaya IP Office.  The lowest cost entry point at the highest release level is the 7.0 version. At release 7.0 no licenses/advanced features are needed to operate in IP Office Mode. IP Office mode is the full functionality mode where all features can be accessed – licenses/encrypted key codes may be needed for some features to function.  The system comes with many features right out of the box so most small businesses do not need any licenses/advanced features to run their business.

All of the advanced features of the IP Office are on the IP Office dongles. Avaya calls these advanced features licenses. The dongle for the IP Office 500 V2 processor is a specialized SD card. Telephone Man of America uses and sells previously used IP Office equipment. At some point in the life of an IP Office 500 V2 SD card licenses/encrypted key codes were applied to it. The process of applying an encrypted key code/license to an IP Office 500 V2 SD card dongle is very complex and exact and can only be processed by authorized Avaya computer systems. The encrypted key codes used to unlock the advanced features/licenses on the IP Office dongles are unique 32 character alpha-numeric strings. All advanced features/licenses were submitted and applied to IP Offices dongles using the unique serial number of an IP Office dongle. In the past Avaya would allow for license reports to be pulled by submitting the IP Office dongle serial number. So the advanced features/licenses were and are assigned to the dongles and not any users and are identified by the dongle serial number hence the owner or possessor of the IP Office dongle has the rights and privileges and access to use any known encrypted key codes that are applied to the IP Office dongles. The encrypted key codes that unlock licenses/advanced features that were applied to IP Office dongles can be found on previously submitted Avaya license reports or on the IP Office dongles themselves.

That being said, If advanced features are needed like the Essential Edition (the ADI Essential Edition is needed on releases 8-9.1 to function in the full feature mode of IP Office Mode) , SIP Trunks, Voice Mail Pro, Networking to link multiple IP Offices together, adding more ports to the embedded messaging or to voice mail pro (also called Preferred Edition) etc you can use previously used IP Office 500 V2 SD cards that have existing encrypted key codes on them. Only one IP Office 500 V2 SD card can be used at a time on an IP Office 500 V2 Processor. To utilize or to unlock the features on an IP Office 500 V2 SD cards it must be connected to an IP Office 500 V2 Processor and an encrypted key code must be applied. All of the IP Office programming is done by a tool called Manager. By using the IP Office administration tool called Manager the encrypted key codes can be applied and made to show as valid and then can be programmed and utilized. The advanced features or licenses up to release 9.1 Avaya has called ADI licenses.

Avaya issued an End of Sale Notice that they would officially stop taking and processing orders of applying the generation of new ADI IP Office encrypted key codes to be applied to existing IP Office dongles as of December 9th 2019. The Avaya secondary market has lots of used IP Office 500 V2 SD cards with existing encrypted key codes on them that unlock ADI licenses when connected to IP Office 500 V2 processors. Telephone Man of America buys used IP Office 500 V2 SD cards and finds out what SD cards have encrypted key codes on them and makes reports and resells them at very low prices. By doing this it keeps the prices low on high quality used feature rich Avaya IP Office 500 V2 business phone systems and also provides an option to not spend a lot of money on upgrading to the newest release of the IP Office systems that now use a PLDS license system.

As Avaya is no longer providing ADI encrypted key codes for IP Office Dongles users of an IP Office phone system that want to add more ADI licenses a dongle swap out is needed. To do an IP Office dongle swap out an assessment needs to be done of all of the existing licenses/features being used and also what additional licenses/features are wanted to be added. A replacement IP Office 500 V2 SD card can then be used that has the end-user’s current license/feature needs and has extra licenses/features that they want to add. To accomplish the analysis please take screen shots of your IP Office Manager view by expanding the Control Unit view and selecting the IPO processor to show the version/release and any IP Office 500 base cards and or external IP Office expansion modules installed. Some Avaya IP Office 500 base cards also add what are called Virtual licenses that are have not been applied to the IP Office 500 V2 SD card but are linked to the IP Office 500 base card itself and are dependent on the IP Office 500 base card being functional and installed in the IP Office 500 V2 processor for the Virtual licenses to remain as valid. The most common occurrence of IP Office 500 base cards adding Virtual licenses are version 1 IP Office 500 VCM 32 and version 1 IP Office 500 VCM 64 base cards that add 12 Virtual IP Endpoints each and have a limit of 2 being installed per IP Office 500 processor. Then also take a screen shot of the Manager view of Licenses to show the licenses and also to include the instances to show and determine the quantity of licenses/features in use and if any virtual licenses are being generated by the installation of IP Office 500 Version 1 VCM32/64 base cards. Then send an e-mail to telephoneman@telephonemanofamerica.com with those screen shots and the additional desired licenses/features and I’ll do an analysis of my current IPO 500 V2 SD card inventory and network to find a solution to meet your needs.

When doing an IP Office 500 V2 SD card swap out it is important to know the release of the current IP Office 500 configuration. It is important to know so that the replacement IP Office 500 V2 SD card can be set to the same release to prevent any issues and to confirm that the replacement IP Office 500 V2 SD card can be installed with no license error conflict or any other issues. The release on the IP Office 500 V2 SD card determines the release shown on the IP Office 500 V2 processor when accessed by Manager. The release of the SD card can be changed to match existing configuration files. Avaya IP Office configuration files are the programming of the IP Office 500 V2 phone system. The configuration files will have an IP Office configuration IP address that is needed to access the configuration file. When you buy a replacement IP Office 500 V2 SD card the IP configuration address will have been set to the default configuration IP address of and the release of the SD card will be set to the same major version. An example if your current configuration release level is at 9.0.4 the replacement SD card will be set to version 9.0.12. The license encrypted key codes will also be pasted in and confirmed as showing valid. That way you will have another way to be able to access the advanced features/licenses. The encrypted key codes will also be sent by e-mail after an order is placed that correspond with the IP Office dongle serial number for you to have on file in case the configuration file is not accessible for some reason and a new configuration will be needed and then the encrypted key codes will be on file and be ready to be pasted in to show as valid after saving and restarting a session of IP Office Manager.

Other things to keep in mind…

Initial boot software limitation of the IP Office 500 V2 Processor:

The IPO 500 V2 processors/cabinets/chassis/control units have a memory.  The first time they are powered up or on the initial boot where calls are made the release version of the SD card sets the release rights and release level limitation of the IP Office 500 V2 chassis/processor.

So if the processor was originally powered up and made calls and the release of the SD card was 6.0 the initial boot software limitation of the IP Office 500 Processor will be set to 6.0 and to go to 6.1 or higher an upgrade key code is needed/required to clear the license error message.

So just because you have an SD card with the Essential Edition key code, which is required for basic functionality in IP Office Standard Mode for IP Office release 8.0 – 9.1, you may also need an upgrade key code or if you want to go to a higher release version than your processor will allow you may need to swap out your Avaya IP Office processor with one that is able to be be upgraded without an upgrade key code or in other words the release limitation of the initial boot is set to a higher release version that you want. Since Avaya is no longer providing ADI encrypted key codes for IP Office Dongles the solution is to swap out your IP Office Processor with one that is able to be at the your desired release without using an upgrade license/encrypted key code.

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