Avaya Partner ACS




Welcome to Telephone Man of America’s Avaya Partner ACS web page – America’s best small business phone system!  Avaya phone systems were formerly made by Lucent Technologies and prior to that AT&T.

For anything call Telephone Man of America at 863-614-1900 or e-mail at telephoneman@telephonemanofamerica.com

The Avaya Partner ACS telephone system is the leading phone system in its class with under 48 phones and has sold over 1.3 million systems and comes with 175 built in features!  The Avaya Partner ACS telephone system is comfortable with a capacity of up to 14 lines, 33 extensions/phones and up to 6 concurrent users on the Partner Messaging Voice Mail Solution.  Maximum capacities are up to 31 lines or up to 48 extensions and cannot be achieved simultaneously.  The Avaya Partner ACS telephone system has been serving America since 1997 and has had 8 new releases to stay current with technology (I have found that the 509 processors – releases 7 and 8 – are very surge sensitive and I no longer re-sell them.  The Avaya Partner ACS 308 processors – releases 1 – 6 – platform are still very reliable and very hardy generally last about 15 – 20 years when maintained properly with a UPS (Uninterruptible Power Supply) and surge protectors etc). 

A Brief History of the Partner Phone System

Do you already have a Partner Phone System?  Do you know what version you have?  Find out  by clicking on the PARTNER INVENTORY INSTRUCTIONS.

The first generation of Partner Processors are 206 Modules with basically no features of any and just provide up to 2 lines and up to 6 partner phones.  These have Gray stickers on them.  These can also be used an expansion module in later systems and work as stand alone systems.

The next generations of Partner Processors were the Partner Plus Processors.  These are what I call dummy processors in that they are only processors and do not offer connectivity for any phone lines or any phones.  To make the Partner Plus Processors work you need a white Partner 5 slot carrier and a 206 or 206E Expansion Module. 

Then came the Partner II Processors.  It also is just a processor and needs a white 5 slot carrier and an expansion module work like the 206, 206E or 206EC as caller ID was introduced w/ Partner II release 3.0.  The Partner II also had the ability to add a second white 5 slot cabinet/carrier to it for expansion levels up to 16 lines and up to 48 phones.

The newest version of Partner Processors is the Partner ACS Processors.  They are like the first generation of Partner Processors in that they can function as a standalone processor and have a built in line and phone connectivity.  So they don’t need to be in a carrier and just need the PARTNER POWER CORD to be connected to the back of the Processor and then for the lines and Partner Phones to be connected.  Releases 1 – 6 have the built in capacity for up to 3 lines and up to 8 phones and have the most available features.  Release 7 and 8 are 509 processor and have the built in capacity for up to 5 lines and up to 9 phones.  However the 509’s are extremely surge sensitive and must have a UPS connected to them at all times.  The slightest outage or fluctuation in power and they seem to die.  The green light will light up but all lines and phones will be dead.  So I do not carry them on purpose anymore and just upgrade all of the Partner ACS 308 Processors releases 1 – 5 to release 6 as the Partner ACS 308 Processors are a much more and very reliable platform and almost hard to break.

If you already have an Avaya Partner system and need some programming assistance please read over the Partner ACS 6 Installation Programming & Use Manual or if you are looking to expand please refer to the Avaya Partner ACS Inventory Instructions to determine the release of your system and the available features – see the Avaya Partner ACS 7 & lower Feature Matrix – and what your current capacities are and what migration paths are available to best meet your needs.  If you need a professional recording to advertise your company or to play music for your customers while they are on hold please review our Music-On-Hold options.  If you have a phone that needs to be replaced just purchase another Avaya Partner ACS Phone and plug it in as all programming is stored the system processor and not the phone itself!  For more information on Avaya Partner phones review Avaya Partner ACS Phones and How To Use Your Avaya Partner Phone.

Some of the other advantages to the Avaya Partner ACS Processors are that you can backup the system programming in the case of programming loss.  To prevent losing programming on the ACS Processors you remove the battery cover on the bottom of the ACS Processor and put in 2 AAA batteries.  If the batteries need to be changed the system will display on Extension 10 and 11 a message such as “ChgBat W/PowerOn or ReplaceSysBat W/Power On”  If you lose power when the batteries are low all of your programming will most likely be lost.

To make sure you have a backup plan to restore your Partner ACS Programming I highly recommend getting a Avaya Partner ACS Backup/Restore PC Card or a combination Avaya Partner ACS Backup/Restore/Remote Access PC Card.  You can also upgrade your Avaya Partner ACS Processors to take advantage of newer features like Remote Call Forwarding (Allows you to forward calls to an external phone number such as your cell phone when calls are directed to your extension –  Available on Release 6) or to use some the of the newer Expansion Cards such as the 308EC which needs to be a release 2.0 or higher or to use the 012E Expansion Module or a 362EC Module which both need to be release 5.0 or higher or to use a Partner T1 Module which needs to release 6.0 or higher. All you need is the AVAYA PARTNER ACS R 6.0 MULTI- USE UPGRADE CARD.

Another neat PC Card on the Avaya Partner ACS processor you can use is a AVAYA PARTNER ACS ASA/DXD PC CARD.  It can be used for answering and directing calls and helps the system operator handle outside calls during peak calling periods. When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short user-recorded greeting (20 second announcement) to the caller. For more information see the above red link.

If you are looking for a new phone system the first thing you need is a processor -it is the brain of the system.  

 Avaya Partner ACS Processors

Partner ACS R6 – up to 3 lines and up to 8 phones

If you need to expand beyond the capacity of the processor you will need a carrier.  I recommend the Gray Avaya Partner ACS 5 slot carrier as it is more durable and more expandable to add up to 4 more modules beyond that of the processor than the Avaya Partner ACS 2 Slot Carrier.  How the Processor reads the expansion modules is from Left to Right.  So the Processor is read first in slot 3, then the far left slot or slot 1 is seen/read by the processor, then slot 2, slot 4 and slot 5.  My rule of thumb is to put the expansion modules with more ports earlier in the configuration – meaning a 308EC Expansion Module would be seated before 206E/206EC Module etc.

Avaya Partner ACS Carriers

Partner 2 slot – adds up to 1 more module
Partner 5 slot adds up to 4 more modules 

The expansion cards below are named by the first digit representing the maximum number of lines and the following 2 digits representing the maximum # of extensions – i.e. a 308EC adds up to 3 lines and up to 8 phones and the EC represents it is an “E” expansion module and the “C” for that it is caller ID compatible.  The T-1 module adds up to 16 more lines – click on the link for more information on that.

Avaya Partner ACS Expansion Modules

Partner 200E – adds up to 2 more lines and up to 0 more phones and is not caller ID compatible

Partner 400E – adds up to 4 more lines and up to 0 more phones and is not caller ID compatible

Partner 400EC – adds ukp to 4 more lines and up to 0 more phones and IS caller ID compatible

Partner 206E – adds up to 2 more lines and up to 6 more phones and is NOT caller ID compatible

Partner 206EC – adds up to 2 more lines and up to 6 more phones and is caller ID compatible – All releases

Partner 308EC – adds up to 3 more lines and up to 8 more phones and is caller ID Compatible – ACS R 2.0 and higher

Partner 012E – adds 0 lines and 12 more phones and is caller ID compatible –  ACS R 5 & higher

Partner T1 – adds up to 16 more lines – Non PRI – No Caller ID – ACS R 6 and higher


Then you will need to choose the phones you want.  For more information see Avaya Partner ACS Phones.  – D = Display/LCD for caller ID, programming etc.

Avaya PartnerACS Phones

Partner 6
Partner 6D
Partner 18
Partner 18D
Partner 34D
Partner CA 48
Partner 3910 Cordless
Partner 3920 cordless
Partner 3920 Repeater


If you need a Partner ACS Voice Mail Solution all of the options come with an Automated Attendant and call routing options.  The most common problem people have the the Partner Voice Mail Solutions is when initially installing or if programming has been lost when a call comes in it will go straight to the Automated Attendant greeting and act like it is broken to an average non technician user.  In order for the Partner Voice Mail Solution to communicate with the Partner Processor Voice Mail Ports must be assigned.  For more information see below and keep reading!

Partner Voice Messaging PC Cards For Partner ACS Processors

There are the 2 port compact Partner Voice Messaging PC cards with up to 4 mailboxes on the PVM (Partner Voice Messaging) Small or up to 16 mailboxes on the PVM Large with a 2 simultaneous user capacity for either, going through the prompts, leaving or checking a voice mail.  These are compatible on ACS Processors release 1.1 and higher and fit into either PC Card slot , 1 or 2, on the Avaya Partner ACS Processor itself.

For the Partner Voice Messaging Small PC Cards there are releases 1, 2 & 3.  Release 1 is not very good and is known for popping in the background of the auto attendant and Automated Attendant choices can only be selected after all of the options have been presented.  For PVM Small releases 2 & 3 they are both very good and reliable and the only major difference between them is that with release 3 you can have fewer than 4 mailboxes for the ability to have more storage time per mailbox

For the Partner Voice Messaging (PVM) cards to communicate with the processor ports on the system mus be assigned. 

Assigning Voice Mail Ports

To see what buttons are the system program buttons and the “next” buttons etc see the Partner ACS 6 Installation Programming & Use Manual.  The Partner Programming Overlays are on page 5 of chapter 3 which is page 80.

Partner Voice Messaging PVM PC Card Small Release 1–

Ports to assign are Extension78 & 79.   To assign the ports you must be on extension 10 or 11.  To log into administration mode select Feature 00 Left intercom, Left intercom #505 Hunt Group 7.  Then type in corresponding Extension Ports of 78 & 79, then press 1 to make active,  Next Extension button, press 1 to make active.  To exit administration mode dial Feature 00.  To log into the voice mail dial intercom 777.  You will then be asked for the extension and password.  The administration extension is “0” and the password is “2537” followed by the “#” key.

If you need to default the Partner Voice Messaging PC Card release 1 after the options have been read in administration mode enter, “99989” followed by “25327” which spells “CLEAR” – DO NOT HANG UP – wait while it resets and you hear the siren like beeping then hang up and your card should be defaulted to manufacturer’s original settings.

 

Partner Voice Messaging PVM PC Cards, Large, Small 2 &3

Ports to assign are Extension 78 & 79 –  To assign the ports you must be on extension 10 or 11.  To log into administration mode select Feature 00 Left intercom, Left intercom #505 Hunt Group 7.  Then type in corresponding Extension Ports of 78 & 79, then press 1 to make active,  Next Extension button, press 1 to make active.  To exit administration mode dial Feature 00.  To log into the voice mail dial intercom 777 – The PVM Administration port is “0” followed the “#” button and the Password is “1234” followed by the “#” button.

If you need to default the Partner Voice Messaging PC Card release 2 or 3 while in administration mode enter, “99989” followed by “25327” which spells “CLEAR” – DO NOT HANG UP – wait while it resets and you hear the siren like beeping then hang up and your card should be defaulted to manufacturer’s original settings.

For additional programming see the below links for the installation guides.

Partner Voice Messaging PC Card Release 2 Installation and Programming
Partner Voice Messaging PC Card Release 3 Installation and Programming


Partner Mail VS Expansion Modules

Or you can add more robust and feature rich voice mails by using an open slot in the 5 slot carrier with the Partner Mail VS voice mail modules.  The Partner Mail VS voice mail modules release 1, 3 and 4/4.1 do not require a port card to function and all come with the base of 2 ports or 2 concurrent/simultaneous users and 10 mailboxes.  The Partner Mail VS 1 & 3 can be expanded up to 20 mailboxes with an expansion card.  Partner Mail VS 4 can be upgraded to 2 ports and 20 mailboxes and up to 2 ports and up to 40 mailboxes or up to 4 ports and up to 40 mailboxes.  The Partner Mail VS 5 also comes with 2 ports and can have Partner Mail VS 2 Ports X 48 Mailboxes PC Card for back up purposes or it can be upgraded to 4 ports.

Assigning Voice Mail Ports

To see what buttons are the system program buttons and the “next” buttons etc see the Partner ACS 6 Installation Programming & Use Manual.  The Partner Programming Overlays are on page 5 of chapter 3 which is page 80. 

The Partner Mail VS must be after the last module so it ‘Sees” all of the system extensions.  Example if testing with an Avaya Partner ACS processor only it will be in slot 1.  If with a Processor and 2 additional modules it will be in slot 4.  To find the first available port if unsure a trick is to intercom extensions and see which is the first one to answer with the Auto Attendant greeting message.  After the last available extension is where to start.  Partner Mail VS modules count 6 Extensions on ALL Partner Processors, even Partner ACS processors that have 8 extensions, (Extensions 10-15) and 6 extensions for itself (Extensions 16-21 if in slot1) – Example with PMVS in slot 1 with a Partner ACS Processor Ext 22 and 23 will be assigned for 2 ports and if for 4 ports Extension 20, 21, 22 & 23 would be assigned.  Partner Mail VS modules come with 2 ports built in.  For 4 ports you need to put a 4 port PC Card in 

To assign the ports from Extension 10 or 11 Select Feature 00 Left intercom, Left intercom #505 Hunt Group 7. Then type in corresponding Extension Ports – 2 or 4.  Press 1 to make active – Next Extension button and press 1 to make active all other ports.  To exit Administration mode enter Feature 00.

To log into the voice mail dial intercom 777. The PMVS Admin Ext is “99” followed by the “#” button.  The default password is “1234” followed by the “#”. 

If you need to default the Partner Mail VS Module release while in administration mode enter, “9989” followed by “25327” which spells “CLEAR” – DO NOT HANG UP – wait while it resets and you hear the siren like beeping then hang up and your card should be defaulted to manufacturer’s original settings.

Partner Messaging Expansion Modules

The Partner Messaging modules have the most feature rich offerings.  Partner Messaging 1, Partner Messaging 6 and Partner Messaging 7 modules do not work/function with out a Partner Messaging 2 port, 4 port or 6 port license card. The license cards provide a simultaneous user capacity of 2, 4 or 6 simultaneous users (depending on which port license card you choose (required for functionality) – 4 or 6 port license cards are required for Call Recording), up to 4 Automated Attendants, up to 99 sub-menu’s and up to 200 mailboxes with advanced features like Out calling, Unified Messaging ( Voice Mail to E-Mail), Call Recording & more!   There a few differences between release 6 & 7 and the most differences are between Release 1 & 6.  For an in-depth review see the Avaya Partner Voice Mail Matrix

Assigning Voice Mail Ports

The Partner Messaging module MUST have a PARTNER MESSAGING PC CARD PLUGGED INTO IT in the left most slot with the sticker facing to the right AND must be after the last module so it ‘Sees” all of the system extensions, otherwise when you log into the Partner Messaging it will say it is in Test Mode.  If a Partner Messaging PC card is plugged in the Partner Messaging says it is in TEST MODE then the Partner Messaging Port card is bad or the Partner Messaging module port card reading slots are defective.  Test on another Partner Messaging module to see which is defective if possible or with other Partner Messaging Port Cards to find out which is bad – the Module or the Partner Messaging Port card.  Example if testing or installing a Partner Messaging Module with an Avaya Partner ACS processor only it will be in slot 1 which is the far left slot.  If with a Processor and 2 additional modules it will be in slot 4.  To find the first available port if unsure a trick is to intercom extensions and see which is the first one to answer with the Auto Attendant greeting message.  You will assign the extensions after the last available extension.  Partner Messaging modules correspond accurately with system extensions.  Example, if testing or installing with a Partner ACS 308 Processor and Partner Messaging Module in slot 1 with a 2 port card the ports to assign will be 18 & 19. Make sure you assign as many ports as the port card – 2, 4 or 6 ports

To assign the ports you must be on extension 10 or 11.  To enter into Administration Mode select the following buttons: Feature 00 Left intercom, Left intercom – This gets you into Administration Mode where the screen will say “SYSTEM PROGRAM”   Then press the following buttons: #505, then enter Hunt Group 7 and then type in corresponding Extension Ports.  Press 1 to make active, select the “Next” button and press 1 to make active for all other active ports.

To log into the voice mail dial intercom 777 – The Partner Messaging Admin Extension is “0”.  The default password is “123456”. To find the release of the Partner Messaging Module Press 7 at the general greeting.

If you need to default the Partner Messaging Module release while in administration mode enter, “9989” followed by “25327” which spells “CLEAR” – DO NOT HANG UP – wait while it resets and you hear the siren like beeping then hang up and your card should be defaulted to manufacturer’s original settings.

For more additional programming see the below installation guides:

Avaya Partner Messaging System User’s Guide
Avaya Partner Voice Mail Matrix

Avaya Partner Voice Messaging PC Cards

PVM Small
PVM Large


Avaya Partner Messaging


Partner Messaging R1
Partner Messaging R6
Partner Messaging R7

2 Port Card
4 Port Card
6 Port Card
Partner Messaging 7 with 6 Port Card

Installation & Support
Need help? Call 863-614-1900.


Programming and Support:

We offer phone support at $120.00 per 60 minutes with a 60 minute minimum billed in 60 minute increments of $120.00 after that.

We can also have a local technician come out (Anywhere in the country) at $145.00/hr with a $75.00 visit trip ($220.00 for the first hour billed in 1 hour increments of $145.00 after that).  If wiring is needed in a standard office environment with drywall and drop ceilings and within 120’ of the processor they are $95.00 each – individual wire runs are needed from the phone system processor to each individual phone for a phone system.

After 5 P.M. technician rates become time and a half rates of $217.50/hr with a $75.00 visit trip ($292.50 for the first hour billed in 1 hour increments of $217.50 after that).

For New System Installs – Install estimates are based off of 30 minutes per phone and if a system voice mail solution is involved 45 minutes per extension not to exceed 3 hours over that estimate.  Trouble shooting is not included in the estimate and if applicable is billed separately.  You will be billed for actual time and material.  

A $75.00 visit trip may apply after periods of 8 hours and up to the discretion of Telephone Man of America LLC whether or not to apply any additional visit trip fees.

Support fees are subject to Technician availability and Phone Support and System Type and are subject to change at the discretion of Telephone Man of America LLC

** Pricing may vary

Welcome to Telephone Man of America’s Avaya Partner ACS web page – America’s best small business phone system!  Avaya phone systems were formerly made by Lucent Technologies and prior to that AT&T.

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